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FAQ

1.LOCATIONS 

We service all suburbs in the Gold Coast, Sydney, Newcastle and the Central Coast! 

2.DELIVERY / PICK UP 

We offer local pick up or delivery via a courier. You may pick up from one of our three locations: Elanora (Gold Coast) Wollstonecraft (Sydney) or Adamstown (Newcastle). Once your order is placed, we will be in contact with you to organise a time and pick up address.

Please note that if you require delivery, our fees are generally higher than other standard deliveries. Due to the delicacy of our gift balloons, we are unable to use regular postal services. To ensure your balloon arrives to your destination safely, we have hired a team of contracted drivers that are experienced in transporting our balloon gifts.

Delivery times are between 9:30am – 8:00pm. If you require a specific time for delivery, you may request a time and we will do our best to accommodate your request.

Delivery fees can be found by inputting a postcode at checkout.

2. CARE INSTRUCTIONS

Gift balloons will remain inflated for up to ten days. We recommend keeping your balloon away from direct sunlight as this can cause the balloon to cloud over.

When you’re ready to pop your balloon, use the popping pin provided!

Once popped, we ask of you to please dispose of the latex balloon into your household bin.

All balloons are applied with balloon shine however balloon will cloud overtime.

3. CAN I PROVIDE MY OWN GIFTS?

Absolutely! We have ensured you can drop your own gifts for us to package for you.

Simply tick the BYO option on our ‘Build your own balloon’ package. Once your order has been confirmed, we will be in contact with you to organise a drop off time to one of our locations.
Please keep in mind all gifts must fit into a 12cm diameter circle. If you have any queries please get in contact with us!

4. TURN AROUND TIME

We require four days notice for orders. If you require an urgent order, please get in contact with us and we will do our best to fit you in.

5. WHOLESALE PRODUCTS

We love supporting other local small businesses! Get in contact with us so we can chat further.

6. PAYMENT / CANCELLATION

Payment is due at time of order. Orders are not confirmed into our schedule until payment is received.

You will be able to reschedule your order for a future date, or receive an in-store credit of amount. We do not offer cash refunds.

If your order includes any special ordered items that we do not stock on regular basis, you will not be given in-store credit for those items. These special ordered items are yours and the value will be deducted from any in-store credit. We will make arrangements with you to pick up these items at your earliest convenience.